Return Policy of Captain Armband Specialist
At Captain Armband Specialist, we strive to provide our customers with high-quality service and ensure they are satisfied with their purchases. Below you will find our return policy:
- Return conditions:
- All return shipments must be requested within 14 days of receiving the order.
- The returned armbands must be in new, unworn condition, with all original labels and packaging intact.
- Customized or personalized armbands are not eligible for return unless there are manufacturing defects.
- Damaged, worn, laundered, or altered armbands will not be accepted for return unless there are manufacturing defects.
- Returns must be accompanied by a valid proof of purchase or order number.
- Return procedure:
- Please contact our customer service in advance via info@captainarmbandspecialist.com to authorize your return and request a return form.
- Fully complete the return form and include it in your return package.
- Package the armbands securely to prevent damage during transport.
- Ship the return package to the provided address, preferably using a traceable shipping method.
- Once we have received and inspected your return shipment, we will process your refund or exchange the item, depending on your preference.
3. Refund policy:
- Refunds will be processed via the same payment method used during the original purchase.
- Shipping costs will not be refunded unless there is an error on our part.
- Please note that refunds may take several business days to appear in your account.
- Exceptions:
- Defective or damaged armbands must be reported within 7 days of receipt.
- For warranty claims or product defects, specific warranty terms may apply, which may vary per product.
At Captain Armband Specialist, we are always available to answer any questions regarding our return policy and assist you with your returns. We aim to make your experience with our products as positive as possible.
